Shipping & Returns Policy

Welcome to sbgstore.shop! We’re committed to providing you with a smooth and enjoyable shopping experience. Please take a moment to review our Shipping & Returns Policy to understand how we ensure your orders are handled with care and efficiency.

Shipping Policy

Processing Time:

  • Once you place an order, our team begins processing it immediately. Processing typically takes 1-3 business days. During peak seasons, this may extend slightly.

Shipping Time:

  • Estimated delivery times vary depending on your location:
    • United States & Canada: 7-15 business days
    • Europe: 10-20 business days
    • Rest of the World: 15-25 business days
  • Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or high shipping demand.

Shipping Costs:

  • We offer free shipping for all products, making your shopping experience even more convenient. Shipping costs, if applicable, will be calculated at checkout.

Order Tracking:

  • Once your order ships, we’ll provide you with a tracking number via email so you can monitor its journey.

Returns Policy

Your satisfaction is our top priority! If you’re not completely happy with your purchase, we’re here to help.

Return Eligibility:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as when received.

Non-Returnable Items:

  • Certain items, such as intimate goods, perishable products, and custom orders, are not eligible for return. Please check the product description for specific exclusions.

How to Initiate a Return:

  1. Contact our Customer Support team at [contact@sbgstore.shop] with your order number and reason for return.
  2. Our team will provide you with detailed instructions and a return address.
  3. Once your return is received and inspected, we will process your refund or exchange.

Refunds:

  • Refunds will be processed to your original payment method within 7-10 business days after we receive and approve the returned item.
  • Shipping fees (if any) are non-refundable.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately with photos of the item and packaging. We’ll resolve the issue promptly by offering a replacement or refund.

Order Modifications or Cancellations

  • If you need to change or cancel your order, please contact us within 24 hours of placing it. Once processing begins, we’re unable to make changes.

Thank you for choosing sbgstore.shop. We’re here to make shopping easy and enjoyable. If you have any questions or concerns, feel free to reach out to us at [contact@sbgstore.shop].